Frequently Asked Questions

No! RiddleWalk runs entirely through WhatsApp. If you have WhatsApp on your phone, you're ready to go.

Choose a walk on our website, complete payment, and you'll receive a WhatsApp message within seconds. Message "Ready to begin" when you're at the starting area and your first clue will arrive.

Both! You can play solo or walk the route with friends. One person manages the WhatsApp game and everyone collaborates on solving the riddles together.

Just your phone with WhatsApp and a charged battery. Comfortable shoes are a must — you'll be walking for 2–3 hours. An external battery pack is handy for longer routes.

Each riddle describes your next destination without naming it. Solve the riddle to figure out where to go. When you arrive, send your answer and — if correct — you'll get a fun fact about the location and the next riddle.

You have 3 hint lifelines for the entire walk. Type HINT at any time and you'll get a nudge in the right direction. Hints reduce your score progressively — the first costs 30%, two hints costs 55%, and all three costs 75% of that clue's points. Use them wisely.

Yes! Type PAUSE to take a break. Your session is saved and you can resume where you left off by typing RESUME. Your timer keeps running though, so don't pause too long if you want a top leaderboard spot.

No problem. Type FORFEIT and we'll send you the remaining route with Google Maps links so you can still enjoy the walk. Your progress is recorded as a DNF (Did Not Finish).

Yes — type SKIP to move to the next clue. You'll get zero points for a skipped clue, but we'll reveal the answer so you still learn something.

Each walk has a themed AI narrator who guides you through the experience — Inspector Blackwood for Blood & Fog, Sir Reginald Pemberton for Crown & Country, The Cartographer for The City Beneath, and so on. They stay in character and make the experience feel immersive.

All routes go through well-known, public areas with good foot traffic. We recommend playing during daylight hours for the best experience.

Some walks are designed for it — Velvet & Vice and Two by Twilight are best after dark. Others work great during the day. Check the walk description for our recommendation.

The riddle IS the navigation — that's the challenge. If you're truly stuck, use a hint lifeline. The hints are designed to point you in the right direction without spoiling the discovery.

Our routes follow public pavements and streets. Most stops are accessible, but some historic areas may have uneven surfaces or steps. Contact us for specific route accessibility details.

Each clue has a base point value (usually 100). Answer quickly for a time bonus (+100 under 30s, scaling down to +0 after 3 minutes). Hints reduce your score progressively — the first costs 30%, two costs 55%, and all three costs 75%. Wrong guesses deduct 15 points each. Correct streaks earn a multiplier up to 1.5x. Your final score and completion time determine your leaderboard position.

You can, but since you'll know the answers, it's more fun to try a different route! Your original score stays on the leaderboard.

Players are ranked by total score, then by time (faster is better for tiebreakers). The leaderboard is live — you might get knocked down a spot if someone beats your score!

Each walk is £9.99 per player. That includes everything — all clues, hints, the AI narrator, fun facts, and leaderboard access.

We use Stripe for secure payments. You can pay with credit/debit card, Apple Pay, or Google Pay.

If you haven't started the walk (haven't messaged "Ready to begin"), contact us for a full refund. Once started, refunds are handled case by case.

Any smartphone with WhatsApp installed — iPhone or Android. The game is text-based, so even older phones work fine.

Very little — it's just WhatsApp text messages. A full walk uses less data than loading a single webpage.

If there's a WhatsApp outage, your session is saved. Just resume when the service is back. Your timer will still be running, but we account for unusual delays.